policies

Cancellation Policy

Cancellation & Changes of an Appointment: Please be courteous and contact Metaphysical Healing Studio promptly if you are unable to attend a scheduled appointment. The cancelled time period can then be reallocated to someone who is in urgent need of treatment. If it's necessary for you to cancel or change your scheduled appointment, we require that you call Metaphysical Healing Studio at least 24-hours in advance. 

How to Cancel Your Appointment:

To cancel an appointment please call 903-501-1932. If you reach the voice-mail please leave a detailed message. If you would like to reschedule your appointment, please be sure to leave your phone number and let us know the best time to return your call. The use of multiple communication types (e.g. phone message and email) is encouraged.

No-Show Policy:

A "no-show" is someone who fails to arrive for a scheduled appointment without calling the Studio at least 24-hours in advance to cancel. "No-shows" inconvenience the Studio as well as people who are in urgent need for sessions. You will be considered a “No-Show” 30 minutes past your scheduled time. 

Late Cancellations:

Late cancellations will be considered a "no-show". Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24-hours in advance of your scheduled appointment time will not be assessed a cancellation fee.

Important Points to Remember:

• All changes and cancellations must be made at least 24-hours in advance,

• Clients who change or cancel their scheduled appointment at least 24-hours prior to the scheduled time may reschedule their appointment with no incurred fee,

• Failure to attend a scheduled appointment without giving Julie or Rhynah the required 24-hours advance notice will result in 1 full payment required for the missed appointment time. For same-day-cancellations the client will be charged a ½ (half) session late cancellation fee, UNLESS they can find someone to show up in their place.

• Emergency appointment cancellations and changes are handled on a case-by-case basis,

• Payment Refunds for prepaid individual Reiki Treatment

RETURNED CHECKS & DENIED CREDIT CARD CHARGES

• Returned checks (insufficient funds, or for any other reason) will incur bank charges. Fees and outstanding balances are payable upon receipt.

• Refused or denied credit card charges will incur credit card fees as assessed by the Studio’s credit card processing company. All fees and outstanding balances are due and payable upon receipt.

REFUNDS FOR SERVICES PERFORMED

• No refunds will be given after a service has been performed.

CLASS / EVENT REGISTRATION FEES

The following applies to Classes and Workshops.

All Classes & Events:

• Full payment or deposit is required upon class registration

• Late Registrations: Space allowing, students may still enroll in a class or event—please be sure to contact Julie or Rhynah at Metaphysical Healing Studio for space availability, registration, and payment details in advance.

• All outstanding balances are due and payable on the first day of class or event.

CANCELLATIONS

Postponement of a class or event due to inclement weather or other unforeseen events will result in rescheduling the affected classes or events. All registered students and attendees will be notified by the Studio via telephone and email of the new class or event date/s. All applicable fees will be transferred accordingly.

Cancellation requests must be made by either: a) telephone to a one of our staff, b) leaving a telephone voice message. Failure to notify us of a cancellation request prior to the scheduled class or event by one of the foregoing cancellation methods will be considered a failure to notify or no-show. The use of multiple communication types (e.g. phone message and email) is encouraged.

  CANCELLING ATTENDANCE 8 days or more prior to scheduled class or event

Students who cancel attendance of any class or event by notifying Metaphysical Healing Studio of such cancellation eight (8) days or more before the first day of said class or event may opt to:

• Transfer deposit and class fees to a future class or event within one year from the initial class date, or

• opt to receive a refund. NOTE: All refunds for payments made by credit card will be refunded to the credit card used to make the original payment—less a 6% refund fee based on the original total payment amount.

  CANCELLING ATTENDANCE within 4–7 days of scheduled class or event

Students who cancel attendance of a class or event by notifying the Studio of such cancellation within four (4) to seven (7) days prior the first day of said class or event:

• Forfeit all *deposit* fees.

• All fees paid more than the initial deposit fees will be credited towards a future class or event attended within one year after the original scheduled class or event.

  CANCELLING ATTENDANCE within 3 days or less of scheduled class or event

Students that cancel class or event attendance within three (3) days or less prior to the first day of said class or event shall forfeit all paid deposits and class fees.

Students that cancel class or event on the first day of said class or event or fail to attend such scheduled class/es or event/s shall forfeit all paid deposits and class fees.

All paid but unused class and/or event fees credited towards future/upcoming classes and/or events become non-refundable, not transferable, after one year from the date payment was made for the originally scheduled class and/or event.

Please note the time you schedule is the length of your entire appointment time--Not Reiki Sessions/Miscellaneous Services . At your first visit, an intake (Client Information Sheet) form will be filled out where we discuss your goals for session and a brief health history. I obtain verbal and written consent.  You should expect up to 20 minutes for your 1st visit.  Checking Out,  Follow up protocols  & Rescheduling will take up to 10 minutes.

Would you like more time? I always recommend scheduling a 90 minute appoitment.

 On Healing Coaching Services, a free consultation will be scheduled before the appointment by phone or Zoom, this is usually 30 minutes, where we will discuss a personalized plan for you. Healing Coaching Service Appointments are usually 1.5 to 2 hours long. 

For the safethy of Metaphysical Healing Studio's practitioners, MHS reserves the right to refuse or discontiune treatment at any tieme. Reasons may include, but are not limited to:

• Intoxication
• Derogatory or bigoted comments
• Sexual or romantic advances
• Illness or infectious conditions

Metaphysical Healing Studio 903-501-1932

Julie Cell 443-995-8348

Rhynah cell 903-280-0696

julie@metaphysicalhealingstudio.com

hello@metaphysicalhealingstudio.com

My time is valuable as is yours to me. As Practioners, Julie and Rhynah's income, come from clients like you. Think of your session like a concert ticket or movie ticket. If you are unable to attend, you either send a friend in your place or absorb the cost.  This is not a punishment, it's protection of our most valuable resource-- TIME.   

Julie and Rhynah both honor this policy as well. Should Julie or Rhynah ever cancel on you with short notice, then your next session is  50% (fifty percent) off. I value our time and require the same in kind. You may either have that applied back to payment method as a refund or apply to your next session you schedule.